CompuCram Support
FAQs
What is the CompuCram guarantee?
I have a large group of students, how can I receive a discount?
How many devices can I access CompuCram on?
How do I install the CompuCram web app on my Apple device?
How long do I have access to my CompuCram?
How does the Readiness IndicatorTM work?
What does "All-In-One" Exam Prep system mean?
What is the CompuCram Single User Agreement?
How long have you been doing this?
Can I take a simulated exam on my phone?
How often do you update the CompuCram products?
How similar are your exams to the real licensing exam?
What is the best way to study for the exam using CompuCram?
How long should I use the CompuCram before I take my exam?
Technical Support
What are the CompuCram system requirements?
How do I contact technical support?
Why can I take the pre-assessment only once?
Why do I keep seeing the same set of Practice Testing questions in some exam categories?
Extension Policy
What is your extension policy?
Refund Policy
What is the CompuCram® “Pass Guarantee”?
With the right tools in hand, we're confident you can pass your exam the first time. That’s why CompuCram® offers test prep packages to help you pass your Real Estate, Mortgage Lending, Insurance, Home Inspection, Appraisal, Securities, and Contractor Exams. And there’s nothing that matters more to us than your success. We’re so confident in our all-in-one exam prep system, you’ll get our “100% pass guarantee, or it’s free!” If not, send us your state’s failure notice and we’ll reimburse the original cost of the exam prep package you purchased.*
CompuCram®’s “All-In-One” exam prep system combines vocabulary review, practice tests, and simulated exams to pass your exam the first time. Not only do we guarantee your success (or get your money back), but we’re also saving you money by eliminating the need to buy multiple products.
Each of the following requirements must be met to be eligible for a Pass Guarantee refund:
- Study with the CompuCram® product that is designed for the licensing exam you are taking.
- Within exam prep, complete at least three simulated exams with a passing grade of 80% or higher.
- Sit for your exam within 30 days of completing our exam prep curriculum. The testing provider will notify you of your exam results.
- Email a photo of your exam results document to [email protected] within 30 days of your failed licensing exam attempt.
Once we have confirmed these details, we will process a full refund of the original purchase price to the card that was used for payment. After we process this refund, access to the product will be disabled.
Note:
- This guarantee applies only to purchases through CompuCram.com.
- Any extensions purchased will not be included in the Pass Guarantee refund.
- Additional terms and conditions apply, state laws prohibit some students from qualifying. The states of Florida, Michigan, New Jersey, and Tennessee do not permit guarantees on passing the state real estate license exam. The CompuCram exam prep program is still available to you, but we cannot offer or honor the Pass or Don't Pay guarantee.
- In accordance with NMLS regulations, the Pass Guarantee is not offered or applicable for the SAFE Mortgage Loan Originator Test.
I have a large group of students, how can I receive a discount?
We welcome large groups! Please contact our sales team at 1.866.845.3276 or [email protected] to learn about our group discount.
How do I install the CompuCram quick link bookmark on my Apple device?
We have created a step-by-step document to help you install the CompuCram web app on your Apple device. Click here to view the document. Note: The CompuCram web app can only be accessed via the Safari browser.
How long do I have access to my CompuCram?
You have access for 180 days from the time you purchase CompuCram.
How does the Readiness IndicatorTM work?
The Readiness IndicatorTM uses an advanced algorithm to track your progress as you learn using the Study Vocabulary, Practice Tests, and Simulated Exams.
What does “All-In-One” Exam Prep system mean?
CompuCram is an “All-In-One” exam prep system. By combining Study Vocabulary, Practice Tests, and Simulated Exams, CompuCram gives you all the tools you need to pass the exam the first time. This eliminates the need to buy multiple products.
What is the CompuCram Single User Agreement?
This Single User Agreement (the "Agreement") is a legal agreement between you, the end-user, and Hondros Learning, LLC. By accessing and running the program, on any device, you are agreeing to be bound by the terms of this Agreement.
Copyright. The Program is protected by American copyright laws and international treaty provisions. You must treat the Software like any other copyrighted material. You may not otherwise reproduce, copy or disclose to others, in whole or in any part, the Software. You agree to use your best efforts to see that any user of the Software licensed here complies with this Agreement. The Software allows for use by the registered user on a limited number of devices for the specified period of time. Access to this software by someone other than the registered user or resale of this software is a violation of this agreement.
How long have you been doing this?
The Hondros Education Group has been preparing students to pass the exam for over 40 years. We have successfully helped over 300,000 students nationwide in the appraisal, real estate, insurance, and mortgage industries. CompuCram, a division of Hondros Education Group and subsidiary of Colibri Group, was developed as a test preparatory tool to help students practice on their own through practice exams that simulate the actual state exam. The most recent version of CompuCram incorporates a unique learning methodology that guides students each step of the way based on their initial pre-assessment and the work completed during each session. The system is flexible and also allows students to make their own decisions for how they navigate through the different preparation options; choosing between Study Vocabulary, Practice Testing and Simulated Exams.
Can I take a simulated exam on my phone?
The simulated exam can only be taken on devices with a screen size of 7" or larger. By taking your simulated exams on a desktop, you'll get as true a simulation of the state exam as possible.
How often do you update the CompuCram products?
We review the exam databases on a regular basis to reflect changes in the laws and exams. We outline the exam prep content based on what the exam provider and governing authority publicize will be on the actual exam--exam topics and percentage of each topic toward the total score
How similar are your exams to the real licensing exam?
While we are not allowed to match the questions in the real licensing exam word-for-word, our subject matter experts have developed wording that is close enough to achieve within 5% accuracy in our Simulated Exam scores. For example, if you are getting around 85% in our Simulated Exams, you are most likely to get 80-85% at the licensing exam.
What is the best way to study for the exam using CompuCram?
We suggest taking a pre-assessment as your first step in studying for your exam. This sets your base-line readiness so you can see your progress reflected in the Readiness Indicator. Next a student should work through the Exam Categories section and achieve a practice test score of at least 80% before moving to the next section. Taking at least three Simulated Exams in the Final Step where you exceed 80% or above will move the Readiness Indicator into the green. You can also click on the Information Circle next to the Pre-Assessment, Exam Categories, and Simulated Exams sub-headings to get more tips on using CompuCram.
How long should I use the CompuCram before I take my exam?
Although every student studies differently, we suggest using the CompuCram exam prep between 2 weeks to 2 months before attempting your first exam. This gives you an opportunity to review the material and hone your skills taking multiple choice exams.
What are the CompuCram system requirements?
We support the following browsers: Safari, Chrome, Firefox and mobile browsers for Android and iOS. In order to hear the optional audio, speakers or headphones will be required.
How do I contact technical support?
CompuCram.com is available to assist you during these times:
Monday-Friday, 9:00 am - 7:00 pm ET Saturday, 10:00 am - 3:00 pm ET. Closed on Sundays and Major Holidays.
You may contact CompuCram.com in several ways:
Toll-Free: 1-877-812-3269 Email: [email protected]
We make every attempt to personally answer all phone calls and e-mails by the end of the following business day.
Why can I take the pre-assessment only once?
You can take the CompuCram practice tests, vocabulary reviews, and simulated exams as many times as you’d like. The initial Pre-Assessment test can only be taken once. This is for your benefit, as it gives the program a baseline of your knowledge and allows the program to reflect progress as your knowledge grows.
Why do I keep seeing the same set of Practice Testing questions in some exam categories?
We always provide at least 5 times the number of Practice Testing questions as what would appear for that category in the real licensing exam. Since some categories are represented with only 2-3 questions in the real exam, you will see a total of 10-15 questions dedicated to those categories in our Practice Tests. We have found that this sufficiently covers all types of questions that could appear from those categories. As long as you can master the questions presented by achieving over 80% multiple times, you can be confident that your knowledge is strong in that category.
What is your extension policy?
If you have already purchased a CompuCram product and your 180-day access period has expired, you can extend access for another 30, 60, or 90 days by purchasing an extension through your online portal. Simply login to your CompuCram account and click the "Buy Extension" link, select extension duration, and proceed to checkout. Once you have processed the payment, your original product will be extended for the amount of days selected.
If you are unsatisfied with your CompuCram product for any reason, you can request a full refund within 30 days of your purchase. If an exam prep product has been completed, the completed product does not qualify for a refund. To request a refund, please contact us by email at [email protected] or by phone at 877-812-3269. Your access to the product will be disabled when the refund is processed. If you are not eligible for a refund, you may still be eligible for a Guarantee refund if you are not able to pass the exam after achieving our recommended goal in the product. You can review our Guarantee Policy for more details.
Contact Information
Monday-Friday, 9:00 am - 7:00 pm ET
Saturday, 10:00 am - 3:00 pm ET
Sunday and Major Holidays, Closed
Toll-Free: 1-877-812-3269
Email: [email protected]
Fax: 1-614-372-8780
For group discounts, please click here or contact our sales team at [email protected].
