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CompuCram Support


Refund Policy

What is your refund policy?

Technical Support

What are the CompuCram system requirements?
How do I contact technical support?

FAQs

What is the CompuCram guarantee?
I have a large group of students, how can I receive a discount?
How many devices can I access CompuCram on?
How do I install the CompuCram web app on my Apple device?
How long do I have access to my CompuCram?
How does the Readiness IndicatorSM work?
What does "All-In-One" Exam Prep system mean?
What is the CompuCram Single User Agreement?
How long have you been doing this?
Can I take a simulated exam on my phone?

 

What is your refund policy?

If you have used any part of the program, you are not eligible for a refund. Your cancellation and refund request must be received by midnight of the second business day from your registration date. To cancel and request a refund, you must call us during regular business hours (9:00 am to 7:00 pm EST Monday through Friday and 10am to 3pm on Saturdays), or e-mail after hours.

 

What are the CompuCram system requirements?

We support the following browsers: Safari, Chrome, Firefox, IE9 and mobile browsers for Android and iOS. In order to hear the optional audio, speakers or headphones will be required.

 

How do I contact technical support?

CompuCram.com is available to assist you during these times:
Monday-Friday, 9:00 am - 7:00 pm ET Saturday, 10:00 am - 3:00 pm ET Sunday and Major Holidays, Closed

You may contact CompuCram.com in several ways:
Toll-Free: 1-877-812-3269 Email: [email protected]

We make every attempt to personally answer all phone calls and e-mails by the end of the following business day.

 

What is the CompuCram guarantee?

If you pass our exams, we guarantee you’ll pass theirs. If for some reason you don’t pass your exam, contact us within 30 days of your first login and we will return your original purchase price. All we need is a copy of your state exam failure notice and the email address that you registered with to verify that you received scores of at least 80% on your CompuCram exams.
Note:
- This guarantee applies only to online purchases through CompuCram.com, not retail/bookstore sales.
- In accordance with state law, the guarantee is not offered or applicable in Florida, Michigan, or Tennessee.
- In accordance with NMLS regulations, the guarantee is not offered or applicable for the SAFE Mortgage Loan Originator Test.

 

I have a large group of students, how can I receive a discount?

We welcome large groups! Please contact our sales team at 1.866.845.3276 or [email protected] to learn about our group discount.

 

How many devices can I access CompuCram on?

You can access CompuCram on 3 different devices.

 

How do I install the CompuCram web app on my Apple device?

We have created a step-by-step document to help you install the CompuCram web app on your Apple device. Click here to view the document. Note: The CompuCram web app can only be accessed via the Safari browser.

 

How long do I have access to my CompuCram?

You have access for 180 days from the time you purchase CompuCram.

 

How does the Readiness IndicatorSM work?

The Readiness IndicatorSM uses an advanced algorithm to track your progress as you learn using the Study Vocabulary, Practice Tests, and Simulated Exams.

 

What does “All-In-One” Exam Prep system mean?

CompuCram is an “All-In-One” exam prep system. By combining Study Vocabulary, Practice Tests, and Simulated Exams; CompuCram gives you all the tools you need to pass the exam the first time. This eliminates the need to buy multiple products.

 

What is the CompuCram Single User Agreement?

This Single User Agreement (the "Agreement") is a legal agreement between you, the end-user, and Hondros Learning, LLC. By accessing and running the program, on any device, you are agreeing to be bound by the terms of this Agreement.
Copyright. The Program is protected by American copyright laws and international treaty provisions. You must treat the Software like any other copyrighted material. You may not otherwise reproduce, copy or disclose to others, in whole or in any part, the Software. You agree to use your best efforts to see that any user of the Software licensed here under complies with this Agreement. The Software allows for use by the registered user on a limited number of devices for the specified period of time. Access to this software by someone other than the registered user or resale of this software is a violation of this agreement.

 

How long have you been doing this?

Hondros Family of Companies has been preparing students to pass the exam for over 40 years. We have successfully helped over 300,000 students nationwide in the appraisal, real estate, insurance, and mortgage industries. CompuCram, a division of Hondros Family of Companies, was developed as a test preparatory tool to help students practice on their own through practice exams that simulate the actual state exam. The most recent version of CompuCram, released in February of 2015,  incorporates a unique learning methodology that guides students each step of the way based on their initial pre-assessment and the work completed during each session. The system is flexible and also allows students to make their own decisions for how they navigate through the different preparation options; choosing between Study Vocabulary, Practice Testing and Simulated Exams.

 

Can I take a simulated exam on my phone?

The simulated exam can only be taken on devices with a screen size of 7" or larger. By taking your simulated exams on a desktop, you'll get as true a simulation of the state exam as possible.

 
 

 

CompuCram.com is part of the Hondros Education Group, your partner in professional education.