FAQs

How can I install a SECOND COPY of CompuCram on another computer?
How do I purchase the product?
How do I install the product?
How do I contact technical support?
How do I use the program once I have installed it?
How do I download a FREE TRIAL?
What is the guarantee?
What are the system requirements to run Compucram?

CompuCram may be installed and activated a maximum of two times. If you want to install a second copy of CompuCram, please follow these steps:

1. Verify that you have the Activation Code from your original purchase - it will either be in the email receipt you received when you originally purchased the product online or in the packaging you received if you purchased it as a CD-ROM version.
2. Download a new version of the product by going to www.compucram.com/downloads.shtml. Please note that your Internet connection must remain active to successfully install the product. If you do not have internet access, you must call 1-877-812-3269 to activate.

[top]

1. Choose an industry.
2. Choose a state.
3. Click the gray button that says “Buy Now”.
4. View the items in the cart and verify before clicking “Checkout”
5. Enter personal information on the secure website and select “Continue”.
6. Enter credit card information and click “Continue”.
7. You will be able to verify the billing/shipping information. At this point, you can enter a coupon or gift certificate if you have one. Select Continue.
8. Enter your credit card information and select Continue.
9. Print out the order confirmation screen for your records.
10. A receipt will be delivered to the email address provided. To access the product you must check your email for the activation code.
11. If you have not downloaded a free trial you will need to download the product here: Download CompuCram

[top]

1. Check the email receipt you received when you originally purchased the product and click the link.
2. Complete the download process by following the installation prompts. Please note that your internet connection must remain active to successfully install the product. If you do not have internet access, you must call 1-877-812-3269 to activate.
   • When prompted, click on “Open” or “Run this program from its current location.” This will download a small program which will actually begin the installation process.
   • If you receive a dialog box that asks "The publisher could not be verified. Are you sure you want to run this software?" select Run.
   • During the installation, the required files will be downloaded to your computer. When the installation is complete, click on Finish.
   • Restart your computer if prompted.
3. An icon will appear on the desktop. Minimize your window if necessary to see the desktop.
4. Click the icon on the desktop. Click Activate.
5. Input your name, email address and activation code. Use the same email address that your receipt was sent to. The activation code is in that receipt, also.
6. You will now have access to all of the questions within the CompuCram® that you purchased.

When you call or email, please have the following information ready:
First Name
Last Name
E-mail Address
Phone Number

If your inquiry involves a CompuCram® product, please provide the following information:
Title of CompuCram
Section (Exam or Review)
Question ID
Problem/Issue

Exam-Prep.com is available to assist you during these times:

Monday-Friday, 9:00 am - 7:00 pm ET
Closed Saturday & Sunday

You may contact Exam-Prep.com in several ways:

Toll-Free: 1-877-812-3269
Email:support@exam-prep.com

We make every attempt to personally answer all phone calls and e-mails by the end of the following business day.

[top]

How do I download a FREE TRIAL?

1. You can download a FREE version of the product by going to www.compucram.com/demo.shtml. Please note that your Internet connection must remain active to successfully install the product. If you do not have internet access, you must call 1-877-812-3269 to activate.

[top]

[top]